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Leisuretime by Toureasy
Day Trip Terms & Conditions
Please note these Terms & Conditions are updated from time to time, so please check for updates
We are
The Group Travel Company Limited
("We", "us" and "our") of 3 New Bridge Square, Swindon SN1 1HN trading as
Leisuretime by Toureasy
. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred. A ‘package’ and ‘lack of conformity’ have the same meaning as in the Package Travel and Linked Travel Arrangements Regulations 2018 and ‘arrangements’ are the accommodation, coach travel and other arrangements detailed on your confirmation (including any additions or amendments). .
These booking conditions relate to day trips only (i.e. a break not including any accommodation). Please see our website for terms relating to our coach package holidays. All our day trips are payable in full at the time of booking. Please check your confirmation at the time of booking to ensure that all details are correct
1. Your booking and our agreement
Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments & cancellations. The lead booking name is responsible for ensuring the accuracy of the personal details or any other information supplied in respect of any other person travelling on the booking & for passing on any information regarding the booking or any changes made in relation thereto, to all persons travelling on the said booking, including but not limited to information on schedule changes or copies of booking confirmations. In addition, the lead name is also responsible for notifying us prior to the confirmation of your booking of any personal circumstances & needs pertaining to a person included in the booking (see clause 5 for further details). Any person who is under 18 years old must be accompanied by an adult on his or her journey. There may be other restrictions & conditions on some offers, but these are explained in the details of those offers.
You will receive standard information about your day trip arrangements and details of the main characteristics before a binding agreement between you and us comes into existence. That information, these conditions together with our Privacy Policy, and any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with us. Please read them carefully as they set out our respective rights and obligations. By making a booking, you agree to be bound by all of them. The key terms of our agreement are:-
Key terms
i. You will enter into a binding contract with us when we issue our confirmation invoice. If you then cancel your arrangements, you will be required to pay cancellation charges. Once issued, tickets are not refundable or transferable to other dates.
ii. You can make changes to your confirmed arrangements in certain circumstances. We may make a charge for processing these changes;
iii. We may make changes to and cancel your confirmed arrangements but we will provide suitable alternatives if we do so;
iv. We are responsible for making sure your confirmed arrangements are not performed negligently but there are some limits on and exceptions to this.
Accuracy of information and booking errors
We endeavour to ensure the accuracy of all the information and prices in our advertising material. However, occasionally changes and errors do arise and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the arrangements that you wish to book before your booking is confirmed. We will not be liable for booking errors which are attributable to you or which are caused by unavoidable and extraordinary circumstances as defined in clause 9.
Our agreement becomes binding when we issue a confirmation whether or not you are booking via a travel agent. Please check all details on the confirmation (or any other document issued) immediately on receipt. It may not be possible to make changes to your arrangements later so you should notify us of any inaccuracies in any documentation within ten days of our sending it out. It may harm your rights if you do not.
The suppliers whose services make up your arrangements make those supplies in accordance with their own terms and conditions which will also form part of your agreement with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.
2. Payment
You must make payment for your arrangements in accordance with the instructions we give you. You will be required to pay in full for each person when you book. You will be responsible for all bank charges, withholding taxes, and exchange rate fluctuations. If you pay money for your booking to a travel agent appointed by us, they will hold that money as our agent from the time they receive it until they pay the money to us. We accept Visa and Mastercard Debit and Credit Cards. We are unable to accept cheque, cash and American Express payments. We only accept Online payments by Visa and Mastercard Debit and Credit Cards.
3. Insurance
We strongly advise that you take out adequate travel insurance which should cover your losses sustained as a result of cancellation, medical issues, death, accident,illness or loss / damage to personal possessions. Your travel insurance should also include cover against any COVID-19 issues or incidents which may affect your booking. Details of a policy suitable to cover your arrangements are available by visiting our website
www.leisuretime.co.uk
. If you choose to travel without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available.
4. Special requests
Special requests relating to your arrangements must be advised to us at the time of booking. Whilst we will try meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. If we are able to specifically confirm a special request or requirement, we will do so on our confirmation but where requests or requirements have not been so confirmed in writing on our confirmation, a failure to meet them will not be a breach of contract on our part.
5. Health, disabilities, and medical problems
You must notify us prior to the time of booking of any personal circumstances & needs pertaining to a person included in the booking, including, without limitation, whether any such person is not self-reliant or is a person with reduced mobility – for example, if you, or a member of your party, have difficulty in walking 100 metres or climbing a flight of stairs unaided. You are also responsible for notifying us if any person travelling on the booking has ceased to be self-reliant or a person with reduced mobility or if a person previously reported to be with reduced mobility or as not being self-reliant does no longer fall into either category.
We will give you information about whether the arrangements you have chosen are generally suitable for persons with reduced mobility but if you or any member of your party has any precise medical problem or disability which may affect your chosen arrangements, please provide us with full details before we issue our confirmation. We will only provide precise information on the suitability of the trip taking into account your needs if you specifically request us to do so. Acting reasonably, if we are unable to properly accommodate your needs, we will not confirm your booking and/or if you did not give us full details at the time of booking, we will treat it as cancelled by you when we become aware of these details.
Only Guide Dogs and Hearing Dogs are allowed on our Day Trips, and they may be carried free of charge. Some itineraries may not be suitable for all disabled passengers - please check with us before booking to avoid disappointment.
6. The price you pay
We reserve the right to amend the price of unsold day trip arrangements at any time and correct errors in the prices of confirmed arrangements.
Visitor attractions and experiences are included in the price of many day trips and refunds cannot be made for passengers not wishing to do these inclusions.
The price of your confirmed arrangements is subject to variations which occur solely as a direct consequence of changes in:-
(a) the price of the carriage of passengers resulting from the cost of fuel or other power sources;
(b) the level of costs, taxes or fees on your confirmed arrangements imposed by third parties
7. Changes and cancellations by you
If you wish to make any changes to your arrangements after they have been confirmed, including if you wish to cancel all or some of them, you must inform us as soon as possible. We cannot guarantee that changes can be met, although we will do our best to assist. Since we incur costs in cancelling or changing your arrangements, all such changes and cancellations may be subject to full cancellation charges. Where we are unable to assist with making a requested change, and you do not wish to proceed with the original booking we will treat this as a cancellation by you.
You may cancel any arrangements prior to their commencement (following the process outlined above) in the event that i) circumstances amounting to unavoidable and extraordinary circumstances (as set out in clause 9) are occurring at the place where your arrangements are due to be performed or its immediate vicinity and; ii) if the performance of your arrangements will be significantly affected by those unavoidable and extraordinary circumstances. In this event, you will receive a refund without undue delay of any payments made but this is the maximum extent of our liability and we regret we cannot meet any other expenses or losses you may incur as a result.
If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else (introduced by you and satisfying all the conditions applicable to the arrangements, including an agreement to these booking conditions) providing we are notified not less than seven days before departure and you meet any costs and charges incurred by us and/or incurred or imposed by any of our suppliers. Both you and the person to whom you would like to transfer your arrangements shall be jointly and severally liable for the payment of any balance due and for any additional fees, charges or other costs arising from the transfer. If you are unable to find a replacement, cancellation charges will apply. No refunds will be given for passengers not travelling or for unused services.
Charges in the event of a cancellation
Unfortunately in the event of a cancellation, we are unable to offer any refund or transfer of the monies paid for your booking (or for any individual cancelled places form a booking).
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us.
Charges in the event of a change
In the event we can meet your requested change, we may charge an administration fee, and/or you may have to pay any applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. If we are unable to make alterations as you requested and you do not wish to continue with the booking, then full cancellation charges as above apply.
Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a charge of up to 100% of that part of the arrangements in addition to the charges above.
8. Changes and cancellation by us
Where we refer to a ‘price reduction’ in this clause, we mean that we will give you an appropriate reduction in the price you paid for the arrangements affected for any period during which there was lack of conformity, (unless that lack of conformity is attributable to you). Where we refer to ‘compensation’, we will pay you appropriate compensation without undue delay for any damage which you sustain as a result of any lack of conformity subject to the limitations and exclusions in section B of clause 12.
Changes and cancellations before departure
Most changes will be insignificant and we reserve the right to make them. If we make an insignificant change to the main characteristics of any day trip we will try to notify the change to you as soon as reasonably possible before your departure but we will not notify you about any other insignificant change. We will have no other responsibilities to you in respect of any insignificant changes. Please note that the replacement of one or both tour leaders on a tour with leaders having the same level of experiences as those originally advertised will amount to an insignificant change.
Occasionally, we have to make a significant change and we reserve the right to do so. A significant change is one where we significantly alter any of the main characteristics of your confirmed arrangements. If we have to make a significant change or cancel before departure, we will inform you without undue delay and if there is time to do so before departure, we will offer you the choice of the following options:-
Options on change or cancellation
i (for significant changes) agreeing to the changed arrangements,
ii (for cancellations) accepting the cancellation or terminating the contract for the arrangements and receiving a refund (without undue delay) of all monies paid; or
iii accepting an offer of alternative arrangements of comparable standard from us, if available; or
iv accepting a voucher for future travel to the value of all monies paid by you
(In the event that any proposed change or alternative offered results in a reduction or increase in the price you have agreed to pay or an increase or decrease in the quality of arrangements we have agreed to provide, we will also notify you of any price reduction or additional amount due).
You must notify us of your choice within 7 days of our offer. If you fail to do so, we will contact you again, re-iterating the above choices and sums payable or refundable and if you again fail to respond within 7 days, we may terminate the contract and refund all payments made by you without undue delay.
We will not pay you compensation where:-
i) we make a significant change or cancel before you have paid the final balance of the cost of your arrangements;
ii) we make a significant change or cancel as a result of unavoidable and extraordinary circumstances as set out in clause 9;
iii) we cancel your arrangements no later than 48 hours before the start of the day trip because the minimum number of participants to run them has not been reached.
IMPORTANT NOTE
Compensation will not be payable if the day trip is altered or cancelled because the number of persons booked is less than the number required to operate it. Please consider this when booking and committing to any external additional services prior to our confirmation that the day trip is operating.
We will not make a price reduction or pay you compensation; and the above options will not be available where:-
i) we make an insignificant change;
ii) we cancel as a result of any failure by you (including a failure to make payment in accordance with these terms);
iii) where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.
Changes and cancellations to package arrangements after departure
If we become unable to provide a significant proportion of your package arrangements after you have departed, we will try to offer you suitable alternative arrangements of, where possible, equivalent or higher quality than those specified in the contract. If the alternative arrangements we make are of a lower quality than those you originally booked, we will make a price reduction. Where our original agreement included return transport, we will also provide you with equivalent transport back to your place of departure without undue delay or additional cost. You may reject the proposed alternative arrangements only if they are not comparable to what we originally promised to provide or if the price reduction we offer is inadequate. Where we are unable to make suitable alternative arrangements or you reject the proposed alternative arrangements in accordance with this clause, where appropriate and only where your arrangements are a package, we will pay you compensation subject to section B of clause 12.
The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any other expenses or losses you may incur as a result of any change or cancellation.
9. Unavoidable and extraordinary circumstances
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you a price reduction or compensation if our contractual obligations to you are affected by unavoidable and extraordinary circumstances beyond the control of the party who seeks to rely on them which we or the supplier(s) of the service(s) in question could not avoid even if all reasonable measures had been taken. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, pandemics or epidemics, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control. Advice from the Foreign Office to avoid or leave a particular country may constitute unavoidable and extraordinary circumstances. We are not liable for refunds or for any costs incurred as a result of any cancelled or curtailed tours or changes to an event beyond its control. We are not responsible, nor will we consider refunds or part refunds if for any reason a venue or destination is unable to provide all or part of its product offering. We shall not be liable under any circumstances for the payment of damages, costs, other compensation, or expenses in the event that we do not, for any reason, receive pre-ordered and paid for allocation of tickets for an event. We will, in such rare circumstances, only be liable for, the monies that we have received from the customer.
10. Complaints
If you experience difficulty or lack of conformity during your day trip, please inform us immediately along with the local supplier of the service concerned so that we/they can take steps to assist you or put things right. If they are unable to resolve the problem, you should contact us straight away and we will endeavour to assist. If your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to our customer services department within 28 days of the end of your arrangements, giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause and, in particular, to make your complaint known to us and our suppliers whilst you are on holiday may affect ours and the applicable supplier’s ability to investigate your complaint and could affect your rights under our agreement.
11. Travel information and your behaviour whilst travelling
Final departure times and points will be as stated on your final booking confirmation and homeward departure times will also be confirmed by your driver. You are responsible for ensuring that you are at the correct departure point at the correct time and we are not liable for any loss or expense suffered by passengers because of their late arrival at any departure point. The coach will not be held for late arrivals and no refund will be made to should you miss the coach. We will make every effort to keep to the published timetable but will not be responsible for any loss through delays however caused should you not be at any departure point.
Mobile phones should be used with discretion to avoid distracting the driver and disturbing other passengers. You are not allowed to consume alcohol on board.
If in our reasonable belief or opinion or in the reasonable belief or opinion of any person in authority, your behaviour is jeopardising the safety of the vehicle or other element of supply, people or property therein or good order and discipline on board; or is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to cause a delay or diversion to transportation, we reserve the right to terminate your arrangements immediately. In the event of this happening we will have no further obligations or liability to you. The coach driver / representative or authorised official is entitled to refuse you boarding or ask you to leave the vehicle or any other service immediately. We will not meet any expenses, costs or losses incurred as a result. You may also be required to pay for loss and/or damage caused by your actions directly to the applicable supplier prior to departure from the service. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result. Criminal proceedings may also be instigated. We also reserve our rights to deny without compensation future travel with us.
12. Our Responsibility
Where we refer to a ‘price reduction’ in this clause, we mean that we will give you an appropriate reduction in the price you paid for the arrangements affected for any period during which there was lack of conformity, (unless that lack of conformity is attributable to you). Where we refer to ‘compensation’, we will pay you appropriate compensation without undue delay for any damage which you sustain as a result of any lack of conformity subject to the limitations and exclusions in section B of this clause 12.
We have a duty to select the suppliers of the services making up your booking with us using reasonable skill and care. Except as stated otherwise in these terms, we have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers using reasonable care and skill, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.
Please note that it is a condition of our acceptance of the responsibility above that you inform us and the supplier(s) concerned without undue delay of the lack of conformity you perceive; and allow us a reasonable period in which to remedy it. Please contact us at
leisuretime@toureasy.co.uk
.
B. Limitations and exclusions of responsibility
In these terms and conditions, our responsibilities are limited, and duty to pay compensation is limited as follows:-
We will not be responsible, make a price reduction or pay you compensation for any lack of conformity injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
(a) the act(s) and/or omission(s) of the person(s) affected;
(b) the act(s) and/or omission(s) of a third party unconnected with the provision of the services identified on your confirmation invoice as being part of your booking and which were unforeseeable or unavoidable; or
(c) Unavoidable and extraordinary circumstances as set out in clause 9.
We will not be responsible, make a price reduction or pay compensation:-
a) for services or facilities which do not form part of our agreement as identified on your confirmation invoice or where they are not advertised by us. For example any excursion you book while away, or any service or facility which your hotel or any other subcontractor or supplier agrees to provide for you.
b) for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your arrangements prior to them being confirmed, we could not have foreseen you would suffer or incur if we breached our contract with you; or that relate to any business.
Any price reduction or compensation that is payable will be calculated taking into consideration all relevant factors for example (but not limited to):-
(a) whether or not you have followed the complaints and notifications procedure as described in these conditions. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
(b) the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your arrangements.
(c) deduction that we must make to take account of any money which you have received or are entitled to receive from any transport provider or visitor attraction for the complaint or claim in question.
(Please also note that where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.)
Luggage or personal possessions and money
We recommend you insure any personal property as it is carried your own risk. We will not be liable for any loss or damage. The maximum amount we will have to pay you in respect of any claim for loss of and/or damage to any luggage or personal possessions or money due to negligence is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.
Claims covered by an International Convention
We rely on the terms and conditions contained within any applicable International Conventions. The extent of or the conditions under which compensation is to be paid or liability accepted will in all cases be limited as if we were a hotelier under the appropriate Conventions. You can ask us for copies of these Conventions.
Any other claims which do not involve injury, illness, death or damage caused by us or our suppliers intentionally or negligently; or other liability that can’t be limited by law.
The maximum amount we will have to pay you in respect of all such claims is three times (twice in the case of arrangements which aren’t packages) the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your arrangements.
13. Jurisdiction and applicable law
These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.
14. General Information
Emergency contact
It is vital that all passengers provide us with an emergency contact who we can contact in the event of an emergency.
Mobility Scooters
For practical and space reasons, electrical Scooters are restricted to one per tour, which can be no heavier than 30kg. The scooter has to be collapsible and be able to fit in the boot of a car. Due to health and Safety regulations our drivers cannot lift scooters on and off the coach. If an electric scooter is required, it is your responsibility to dismantle it and be able to lift on and off the coach without assistance.
Mobility
You must be able to get on and off the coach unassisted by the driver (or any other persons). The driver cannot help you in any overtly physical way. Please be aware that coach trips can include lengthy periods of travel and always require some degree of walking. There are steps onto the coach and some venues will have steps in and out of them and you agree to accept that you can navigate these unaided.
Content Accuracy
All information and prices detailed in any printed material and online are correct at the time oof publication, however, these are subject to change. All prices are to be used as a guideline only.
Because the details are compiled many months before your day trip takes place, there may sometimes be amendments. For example, an advertised attraction facility may be closed for maintenance. If we are aware of any changes and if we regard them as likely to seriously affect your day trip enjoyment, we will advise you at the time of booking. However, should any changes occur after your booking is made, we shall inform you of this in writing as quickly as possible.
The information on the website or any advertising or promotional materials is checked and is known to be correct on the date advertised. However, as this can be many months before you take your day trip and despite careful checks, errors or changes may occur after the date of publication. If we are made aware of such errors, we will, of course, endeavour to inform you of them at the time of booking. To ensure you have up to date information please check with your travel agent, our in-house reservations team or our website at
www.leisuretime.co.uk
We cannot be held responsible for any photographic inaccuracies and advise customers that a wide number of photographs are of generic images from stock
Travel Documentation, Luggage/Personal Property and Tickets
Your travel documentation is your booking confirmation/invoice. We do not usually issue travel tickets.
If you lose, destroy, or misplace your travel documents, any request for the documents to be re-issued will incur a charge for their replacement.
Wherever possible, all documentation will be supplied to you electronically. Where there is a requirement for documents to be posted, these will be sent via second class post. Once documents have been sent via email or second class post we will not be responsible for their loss unless as a result of our fault or negligence.
We will not be responsible if you arrive late for the specified pick-up time.
Clients are responsible for their own luggage/personal property at all times and taking it on and off the coach.
Other information
We reserve the right to change seat numbers on the coach when necessary, but this will as far as possible, be avoided.
System Errors
In rare cases, errors may occur when inputting prices into our reservations system or website. We regret that any contract entered into on the basis of an obviously erroneous price will be void. In the unlikely event that such a situation arises, you will be given the option to either pay the correct price or cancel with a full refund.
If at any time you are having issues with the website, particularly during the booking process, you can call our reservations team to finish the booking.
Contacting you
It is a condition of booking that we hold and are able use a current e-mail address to contact you about your booking and we will use the email address you have provided. For example, to provide your e-confirmation, e-ticket, e-cancellation, etc. We will assume that your e-mail address is correct & that you understand the risks associated with using this form of communication. You may still have to contact us as required in our terms & conditions.
Last updated 31/03/2024